Shipping & Returns

Last Updated: 14th Jan, 2024

Shipping Information

Processing Time

Orders are processed and shipped within 7 business days (excluding weekends and holidays) from the date the order is placed. Please allow additional processing time during peak seasons or promotional periods.

Shipping Methods and Rates

We offer the following shipping methods:

• Standard Shipping: 7 working days
• Express Shipping: 2 working days
• International Shipping: 15 working days

Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during the checkout process before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your order by entering the tracking number on our [TODO-Tracking-Page-Link].

International Orders

For international orders, please note that customs duties, taxes, and fees may apply. The customer is responsible for any additional charges incurred during the shipment. Please be aware of your country’s import regulations before placing an order.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

1. Contact our customer service team at info@volusiamedicalsupply.com within 15 days of receiving your order to initiate the return process.
2. Provide your order number and reason for the return.
3. Our customer service team will guide you through the return process, including providing a return shipping address.

Refund or Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

• Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Exchange: If approved, we will ship the replacement item to the address provided.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Contact Information

If you have any questions about our Shipping & Returns policies, please contact us at info@volusiamedicalsupply.com.